Artificial Intelligence

7 Key Steps to Building a Successful Customer Experience Strategy With every share, like, hashtag, comment or follow, social media users are actively engaging with your content. Talk directly and honestly to your customers and they’ll reward you with their loyalty. Airbnb’s strategy revolves around personalized recommendations and building online communities. It includes answering customer […]

From computerized carts to “Chef Bots,” how AI is becoming a bigger part of grocery shopping When the discount department store exploded on the market in the 1990s, three decades after its inception by Sam Walton, it played a major role in shaping the retail market for many years to follow. This sentiment was echoed